Returns & Exchanges

At Sterling Silver Necklaces, we want you to be completely enchanted by your jewelry. If you are not satisfied with your purchase, we offer a 30-day window for returns and exchanges on all unworn items in their original packaging.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the silver pieces you wish to return or exchange.

2

Prepare the Package

Carefully place the jewelry in its original Sterling Silver Necklaces gift box and secure it within a padded shipping envelope to prevent damage during transit.

3

Label and Ship

Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.

4

Quality Inspection and Refund

Once our artisans verify the condition of the returned item, we will process your refund or ship your new necklace within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing